I have a question that’s not listed here.
Many answers can be found in our detailed FAQ. If you can’t find what you’re looking for, feel free to reach out anytime. You can contact us by phone or email, or visit Bisou Gallery in Amsterdam, we’re always happy to help.
Who do you ship with?
In the Netherlands, we ship with PostNL or DHL, using insured shipping. For international orders, we use DHL Express or Economy Select, also insured. Your artwork is always carefully packed, tracked, and shipped with extra care.
How does shipping work?
We take great care in packing and shipping artworks safely. All pieces ship directly from the gallery. You’ll receive a tracking number once your work is on its way.
Please note: due to the size, weight, and vulnerability of certain works, we may need to arrange custom delivery. If that's the case, we’ll be in touch with details.
How much is shipping?
Shipping costs depend on the size, weight, and destination of your order. At checkout, you'll see an estimate for standard works. For oversized, fragile, or custom-framed works, just hit the 'request inquiries' button.
Do you ship internationally?
At this time, online orders are available within Europe only. If you're based outside of Europe and interested in a piece, feel free to inquire, we’ll happily calculate a custom shipping quote for your location.
I live outside the EU. Will I have to pay any extra fees?
If your shipping address is outside the EU, you'll be responsible for any customs duties, import taxes, or other related fees when your order arrives. These fees aren't included in the price you see at checkout, as they're determined by your local customs office. We suggest checking with them beforehand so there are no surprises.
How long does shipping take?
Delivery times depend on the piece and destination. In-stock works are usually shipped within a few business days. Custom, framed, or special edition works take a little longer. We'll always keep you posted and send a tracking number once your work is on the way.
Is combined shipping possible?
Sometimes! It depends on the size, weight, and fragility of the works. If you’re planning to purchase multiple pieces, please get in touch before completing your order. We’ll check what’s possible and calculate a custom shipping quote for you.